1. How do I charge my M.I.M Digital Album? 

Connect your book to a computer or standard USB charger, it will charge with the USB-C cable which is supplied.

2. How do I play video & images in a certain order?

Playing sequence will be according to ie: Numbers & Letters. Title video 1,2,3 or a,b,c etc.

3. Battery life and charge for the M.I.M Digital Album?

A full charge on the M.I.M Digital Album Book takes approximately 2 hours. Leave book open to charge. Do not leave book on charge over the time stated.

4. USB-C Cable to Load/Charge?

Only use the provided cable to load videos and photos and to charge the M.I.M Video Book.

5. How do I remove the M.I.M Digital Album safely?

Use the option “eject” to safely remove USB.

6. An error is showing up on my M.I.M Digital Album! How do I fix this?

If videos and photos are not loading on the book, remove files and try again. If this does not work please read Q9.

7. My video is glitching and stutters! How do I fix this?

If you’re experiencing this on your video book, it could be due to a high bit rate or frame rate that’s causing playback issues. Fortunately, we can fix this! Please use the Video Converter located here.

8. My video is stretched! How do I fix this?

The M.I.M Digital Albums supports 16:9 aspect ratio. Other ratios will looked stretched to fit the screen. Re-encode video or image to desired aspect ratio. 

9. My videos are not playing on the book? Why?

If your video is not loading or playing on the M.I.M Digital Album, this is the result of uploading a non-compatible file. This can be due to incompatible resolution size. The desired maximum resolution is 1920 x 1080. 

10. What resolutions are not compatible with the M.I.M Digital Album?

4K or Ultra HD (UHD) 

11. Can I format the device?

DO NOT FORMAT THE DEVICE. This will void your warranty as it will break the software that is on the M.I.M Video Books.

12. How do I get in touch with you?

Please don't hesitate to email us at mim.est23@gmail.com if you have any questions. 

13. Can a business receive a discount when ordering in bulk? 

Yes! Please email us for more information.

14. Is the book reusable?

Yes! You can add and delete your videos and images as many times as you want!

15. Is the book waterproof?

No, the M.I.M Digital Album is not waterproof. However, all our Digtal Books come with a protective sleeve. 

16. My USB-C cable is not connecting to my computer! How do I fix this? 

Try turning the USB-C cable the other direction. This should help the computer recognise the M.I.M Digital Album.

17. Can I request custom writing on the M.I.M Digital Album?

Yes! Please email us at mim.est23@gmail.com and we will try our best to accommodate you.

18. Play time for the M.I.M Digital Album?

Play time for the M.I.M Digital Album Book is approximately 3+ hours of HD videos and images. 

19. Does the M.I.M Digital Album play music with images? 

No, the Digital Album Book does not play music with images. However, you can edit images into a slide show and add music on. This will allow the Book to recognise and will play file as a "Video". 

20. What is the Battery Capacity of the M.I.M Digital Album Book?

Battery Capacity: 1500 mAh